You can update your OXI ONE MKII using the OXI App, available to download on the Support page.
You can find the latest firmware and changelog in the download area above.
Check that you don’t have any other software already tapping into OXI One. MIDI is exclusive to the first software that it is connected to.
Using OXI App you can backup and restore your projects at any time.
OXI One has 8 CV and 8 Gates out so you can connect it directly to your modular gear. For MIDI you can use a Type-A TRS to MIDI DIN adapter for MIDI IN and OUT, and if you wish more outputs you can always use OXI Split to add more MIDI Lanes. USB and Bluetooth are just “plug’n’play”.
If you have your LED luminosity set to high, with LED animations that is one of the biggest battery drainers. We recommend setting it to low if you wish for more battery.
No, OXI ONE MKII only accepts Type-A TRS to MIDI Din adaptors.
You can update your OXI ONE using the OXI App, available to download on the Support page.
You can find the latest firmware and changelog in the download area above.
Check that you don’t have any other software already tapping into OXI One. MIDI is exclusive to the first software that it is connected to.
Using OXI App you can backup and restore your projects at any time.
OXI One has 8 CV and 8 Gates out so you can connect it directly to your modular gear. For MIDI you can use a Type-A TRS to MIDI DIN adapter for MIDI IN and OUT, and if you wish more outputs you can always use OXI Split to add more MIDI Lanes. USB and Bluetooth are just “plug’n’play”.
If you have your LED luminosity set to high, with LED animations that is one of the biggest battery drainers. We recommend setting it to low if you wish for more battery.
No, OXI One only accepts Type-A TRS to MIDI Din adaptors.
You can update your OXI Coral via our Web Updater located in OXI Coral Downloads.
Yes you have 100 slots on your OXI Coral to save your patches.
Yes, all controls on OXI Coral have a MIDI CC that you can manipulate.
OXI Coral accepts both Type A and Type B MIDI Adaptors.
Coral plays 44.1, 48 and 32khz .wav files and has no time limit.
Yes, using OXI Coral Configurator online you can create multi-part patches easier and faster, and then upload them to your OXI Coral.
You should re-run the calibration setup on your Coral as stated on the OXI Coral manual.
You can update your OXI Meta via our Web Updater located in OXI Meta Downloads.
If the output volume is low, you can press and hold OFF and rotate the CTRL knob to increase the volume, clockwise from low to high.
Meta expects 1/4 clock input, instead of the usual 1/16.
When you complete your order, our logistics team will process it and prepare the shipping. As soon as it’s expedited you will receive the tracking for your order and your order will show “Completed”.
A pre-order is a reservation for a product before its official release, allowing you to secure it in advance, with payment, for delivery or pickup when available.
We accept Credit Cards, Paypal, Apple Pay, and Google Pay.
Try again. If you continue to receive a failed payment message, please reach out to us via the Contact Form so we can help.
Once your order is shipped, we will issue you a final commercial invoice. By EU Law we can only issue the invoice with your fiscal data AFTER your order has shipped from our warehouse. If you have already received your order but still haven’t acquired an invoice, first check your Spam / Junk inbox, if it’s not there, then reach out to us via our Contact Form.
Yes, just input your EU VAT number in the final step of the cart, and it will automatically deduct VAT, if indeed your number is registered on the VIES platform.
Yes, your payment information is safe. We don’t store any data from your payment method, nor does our payment processor. All connections are secure and encrypted. You can read more about it here.
If your order has not been shipped, you can remove or add an item to your order by reaching out to us via the Contact Form.
Yes, if you placed several orders, we will merge them into one order.
Yes of course, you can use different shipping and billing information for your order.
You can, IF the order was not shipped. Drop us a message via our Contact Form. If your order has shipped already, you might be able to change the delivery address via the Logistic Carrier helpline or website.
Please contact us immediately through our Contact Form so we can help you out!
You have 14 Days to return your product after receiving it at your address.
In case you received a wrong item or an item is missing, please open a ticket via our Contact Form so we can work it out with you and make it right.
Please send us a message via our Contact Form if you wish to cancel your order.
OXI warranty is 2 years for EU countries and 1 year warranty for the rest of the world.
In warranty, if you bought directly with us, please open a ticket at our Contact Form. If you bought through one of our partner shops, please submit a repair request with them, as all warranties go through their shop. If the product is out of warranty, please reach out so we can give you a quotation for repair.
We don’t offer /sell parts for DIY repair, but in any case reach out via our Contact Form.
Reach out to the retailer in case you need to initiate a repair in warranty.
Join us at our Discord Community, which is always active, and check our Youtube channel for latest video tutorials, tips & tricks and inspiration.
You can submit a bug report via our Contact Form or tell us in our Discord Community.
A list of our distributors around the globe can be found here.
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